Jonathan Hand
Jonathan Hand manages the AEC (Architecture & Building) Industry Community at Autodesk. In this role, he creates and develops strategies for engaging and connecting community members across Autodesk’s global network. Previously, he worked with some of Autodesk's largest European resellers, helping deploy technology in the built environment. He was also inducted into the Autodesk Expert Elite program in 2016. Jonathan is passionate about connecting people and ideas through community interaction and building inclusive communities by making knowledge and technology accessible.
What to expect during the event
The Autodesk Community supports over eight million customers globally across all industries that Autodesk operates in to ask questions, share expertise, provide feedback, and build networks. These interactions help us to gain insight into how our customers use our products to solve problems, understand issues they’re encountering, and access customer sentiment. The Community also offers invaluable opportunities to understand what customers need and want when we’re developing products and experiences. In this presentation, we will show how Autodesk Community is focusing on delivering value to Autodesk and our customers by expanding our platform with ever-growing integrations into Autodesk systems and experiences and ensuring our customers have an essential voice that directly impacts everything we do. In this presentation, we will share how the Autodesk Community is transforming our platform to allow our customers and Autodesk to empower innovators with design and make technology so they can achieve the new possible. • Explore how the Community integrates into the customer lifecycle and personas stages • Learn how the Community gives the answers and content that customers need when they need it • Review how the Community uncovers software and usage insights that drive business decisions.
How Autodesk Community is supporting customers and unlocking insights
