Anand Stephen

Gannett Fleming

Digital Delivery Leader, Roadway Business Group.

Anand Stephen, CME, PE, is currently the Digital Delivery Leader for the Roadway Business Group at Gannett Fleming. He has over two decades of experience in engineering, software development, and sociology. Anand is a licensed Professional Engineer in New Jersey and California; he is certified as a Municipal Engineer in New Jersey. Additionally, he holds certifications in both Autodesk and Bentley platforms. Anand has infrastructure design and digital delivery experiences in diverse geographical and regulatory contexts across the United States. Anand has led digital delivery and digital transformation in several AEC firms. Anand mentors and teaches engineers to use 3D design technologies. He draws from his experience designing and programming enterprise software systems and crafting sociological research to advance digital transformation. As a thought leader, he published articles, presented as a university guest lecturer, and taught university-level courses. You can contact Anand at for any comments or questions and follow him on LinkedIn at anand-stephen.

 What to expect during the event

Education is crucial to adapting to and bringing about change. Nelson Mandela famously said, "[e]ducation is the most powerful weapon which you can use to change the world." Digital Transformation is an unstoppable and imperative shift well underway within the AEC industry. However, while its positive transformational impacts are widely discussed, it is an inherently angst-ridden process. Any change induces anxiety; Digital Transformation exacerbates it exponentially. People are at the center of any transformational change. Addressing human concerns during a shift increases the effectiveness of the transformational process while maintaining an empathetic human-centric approach. As advocates of Digital Transformation, to increase BIM usage or Digital Delivery, we should keep individuals at the center of the strategies we develop.

This presentation articulates the need for an empathetic pedagogical framework. First, we will discuss the importance of using empathy to increase training effectiveness. Then, using an example, we show the development of an empathetic pedagogical framework to accelerate Digital Transformation. Next, examine the creation of user-personas by drawing from sociological research methods. Subsequently, we review classical educational frameworks and employ sociological and design thinking methods to map them to user-personas developed earlier. Finally, the presentation argues for adopting an empathetical pedagogical framework through a case study. An empathetic pedagogical framework increases the effectiveness of upskilling and cross-skilling of staff, accelerating Digital Transformation in an empathetic manner that is crucial for adapting to and facilitating change.

- Identify the need for an empathetical pedagogical framework.
- Create an empathetical pedagogical framework to accelerate Digital Transformation.
- Develop user-personas by drawing from sociological research methods.
- Employ sociological and design thinking methods to map key pedagogical frameworks to user-personas.
- Increase the effectiveness of upskilling and cross-skilling of staff.

Developing an Empathetic Pedagogical Framework: towards an Inclusive Digital Transformation

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